Refund Policy
Last Updated: 4/30/2026
1. Overview
We want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.
2. Eligibility for Refunds
You may request a refund if:
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The request is made within 30 Days of the purchase date
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The item is unused, unopened, or in its original condition (for physical products)
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Proof of purchase is provided
For digital products/services:
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Refunds may only be issued if the product has not been downloaded, accessed, or used
3. Non-Refundable Items
The following are not eligible for refunds:
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Custom Tarp Builds
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Used Product
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Damaged Product Other Than Manufacturing Defects
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Services that have already been completed
4. Refund Process
To request a refund:
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Contact us at scshop@cullinstts.com.
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Provide your order number and reason for the request
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If applicable, return the item to the provided address
We will review your request and notify you of approval or rejection within 30 Business Days.
5. Returns (if applicable)
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service
6. Approved Refunds
If approved:
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Refunds will be issued to your original payment method
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Processing time may take [5–10 business days], depending on your bank or payment provider
7. Exchanges
We only replace items if they are defective or damaged. Contact us at scshop@cullinstts.com for assistance.
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still need help, reach out to us at scshop@cullinstts.com
9. Contact Us:
If you have any questions about this Refund Policy, contact us at:
Email: scshop@cullinstts.com
Phone: 864-285-0646